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Growth, Accelerated – 2012 Professional Services Benchmark Report
The second half of 2010 saw the professional services market starting to emerge from one of the worst recessions in decades. Organizations were just starting to hire, and all of the key indicators,...
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Selecting a Professional Services Automation (PSA) Solution: Determining What...
The folks over at Service Performance Insight just published a great white paper called Selecting a Professional Services Automation (PSA) Solution: Determining What Really Matters. We have known Dave...
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Is a Professional Services Automation Solution in Your Plans for the Coming...
Early September here in New England always represents a wonderful time of transition. The lazy days of summer yield reluctantly to the crisp crackle of autumn air. Majestic maples and oaks ready...
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Beyond (Just) Regaining Lost Ground – 2013 Professional Services Benchmark...
2012 certainly presented its fair share of challenges to the worldwide economic and political landscape. Austerity measures and rising unemployment in the Eurozone, slowing growth that may indicate...
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Social Media and Professional Services Automation
I am among the Facebook-challenged, an outsider amidst the Twitterati. My G+ is more like an F-, and for Pinterest I can’t muster a shred of interest. In short, my media is perhaps less social than the...
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What can Dr. Demming Teach your Professional Service Firm?
Back in the 1950’s, Dr. Edwards Demming was one of the main proponents of the Shewhart Cycle, more commonly known as PDCA. PDCA, which stands for “Plan-Do-Check-Act,” is a four-step management model...
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A Tale of Two Conversations: Managing Fixed Price Projects
Last week, our head of business development, Barry Franklin, had an interesting conversation with a prospect who was interested in learning more about Projector. That conversation went something like...
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3 Strategies for Selecting the Right Software Vendor—the First Time
We’ve talked with thousands of companies as they are evaluating software solutions and have noticed a few approaches that work well and a few others that have, let’s say, fallen short. Everyone takes a...
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Infographic: 8 Fast Facts about Professional Services Automation
I’m a writer…and a reader. I admire the elegant turn of phrase, the graceful arc of a tale well told, the inescapable logic of an argument well made. I’m also a visual person. I relish diving head...
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PSA Infographic Deconstructed – Part One: Improving Utilization
In the professional services business, utilization and profitability are two sides of the same coin. It’s quite simple to optimize one at the expense of the other, at least in the short run. Discount...
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PSA Infographic Deconstructed – Part Two: Improving Profitability
In our last blog post, we talked about how utilization and profitability were two sides of the same coin and dove a little deeper into the first side: improving utilization. Today, we’ll talk about...
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PSA Infographic Deconstructed – Part Three: How to Deliver More Projects...
In our last blog post, we talked about how service firms can increase project profitability by implementing a professional services automation (PSA) solution. That post was squarely focused on the...
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PSA Infographic Deconstructed – Part Four: Improving Delivery Efficiency
Over the past few blog posts we’ve examined how service organizations can enhance their profitability by implementing a professional services automation (PSA) solution. We covered increasing...
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A Close-up Portrait of the Professional Services Industry
Looking at 2013 through the lens of broad, macroeconomic indicators here in the US, one might be tempted to take at least a cautiously optimistic view of the state of the world. Unemployment continued...
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What to do When a Project Starts to Run Over Budget
We’ve spent a lot of time on this blog discussing how professional services automation (PSA) software can help run a more successful services firm. From delivering projects more efficiently to...
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Is a Professional Services Automation Solution in Your Plans for the Coming...
Early September here in New England always represents a wonderful time of transition. The lazy days of summer yield reluctantly to the crisp crackle of autumn air. Majestic maples and oaks ready...
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Performance Dashboards for the Professional Services Organization
As an executive of a professional services firm, what do you care about? Are we doing better this year than last? How is revenue tracking this year versus target? Who’s busy and who’s not? Do we need...
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Moneyball and PSA Software: The Art of Winning the Professional Services Game
In 2004, Michael Lewis published Moneyball: The Art of Winning an Unfair Game, a story that chronicled the Oakland A’s quest to turn themselves into one of Major League Baseball’s most successful...
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Predicting Professional Services Variability with PSA Software
One of the reasons I love doing what I do is that it gives me the opportunity to work with a huge variety of professional services firms—from startups employing just a couple of founders to larger...
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Driving Professional Services Success: How Marginal Improvements Payoff Big
Over the years we’ve noticed that the top performing professional services firms are always tinkering with their processes. Their growth strategy is a combination of selling more on the front end, and...
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